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Help Center

1. Support Categories2. Reporting Issues (External Users)3. Reporting Issues (Internal Users)4. Required Actions (What You Should Do Before Reporting)5. Response Times6. Escalations7. Emergency Situations

Welcome to the Help Center.

This page outlines how to get support, report issues, and request help for both internal users (employees, vendors, partners) and external users (customers, registered members, or visitors).

Our goal is to provide a smooth, secure, and responsive experience across all services and platforms.

1. Support Categories

1.1 Account & Login Issues

  • Password reset

  • Account verification

  • Access permissions

  • Profile updates

1.2 Platform Issues

  • Website or ERP not loading

  • Broken links or errors

  • Form submissions failing

  • Dashboard or module not responding

1.3 Service & Project Queries

  • Status of ongoing project

  • Requirement clarifications

  • Submissions or deliverables

  • Communication with project teams

1.4 Billing & Payment

  • Invoices

  • Payment confirmation

  • Refunds or adjustments

  • Quotation or proposal assistance

1.5 Technical Issues

  • File upload errors

  • CAD/PCB compatibility issues

  • Data sharing or documentation concerns

1.6 Policy & Compliance

  • Privacy concerns

  • Data handling questions

  • Legal, security, or confidentiality issues

2. Reporting Issues (External Users)

If you are a customer, registered user, or visitor, please use one of the following channels:

2.1 General Support

Email: [Insert Support Email]

Use this for:

  • Account issues

  • Website/ERP problems

  • Minor technical difficulties

  • General inquiries

2.2 Project-Related Support

Email/Portal: contact@selectronx.com

Use this for:

  • Design, development, fabrication, or testing queries

  • Document or file submission issues

  • Project timeline updates

2.3 Emergency or Critical Failures

Phone: +91 7448866880

For:

  • Severe platform outages

  • Urgent deliverable blocking issues

  • Security alerts

2.4 Feedback or Suggestions

Email: contact@selectronx.com

For:

  • Feature requests

  • UX improvement ideas

  • Reporting UI or flow challenges

3. Reporting Issues (Internal Users)

Internal users include employees, partners, vendors, and contractors.

3.1 IT & ERP Support

Email: contact@yronx.com

Use this for:

  • Login or SSO issues

  • VPN or network problems

  • ERP access and module permissions

  • Email or communication tool issues

3.2 HR-Related Issues

Email: contact@yronx.com

Use this for:

  • Profile updates

  • Onboarding/offboarding

  • Internal policy questions

3.3 Project & Team Assistance

Contact: Assigned Project Manager or Lead

Use this for:

  • Task allocation

  • Clarifications on design files

  • Review requests

  • Blockers within workflows

3.4 Security & Compliance Issues

Email: venkatalakshmi@selectronx.com

Report:

  • Suspected data breaches

  • Unauthorized platform access

  • Confidentiality concerns

  • Policy violations

3.5 Infrastructure & Facility Issues

Email: contact@yronx.com

For:

  • Hardware malfunction (CNC, printers, instruments)

  • Lab or workshop access

  • Safety incidents

4. Required Actions (What You Should Do Before Reporting)

4.1 For All Users

Before submitting a ticket:

  1. Refresh the page or relogin

  2. Clear cache if facing UI issues

  3. Check if the issue persists across devices or browsers

  4. Capture screenshots of errors

  5. Note the exact time and nature of the issue

Providing these details speeds up resolution.

4.2 For External Customers

Please include:

  • Your registered email

  • Project ID or reference number

  • Steps to reproduce the issue

  • Related files if needed

4.3 For Internal Users

Provide:

  • Module or system where the error occurred

  • Machine ID (for workshop/fabrication issues)

  • Logs or system alerts if available

  • Workstation or VPN details (if applicable)

5. Response Times

Issue Type Typical Response Time
General Queries 24–48 hours
Account/Login Issues Same business day
Project-Related Requests 12–24 hours
Billing & Payments 2–3 business days
Platform Errors Within 6 hours
Critical/Emergency Issues Immediate attention (within 1 hour)

Complex issues may take additional time; you will receive timely updates.

6. Escalations

If your issue remains unresolved:

Level 1:

Contact the assigned support representative or project coordinator.

Level 2:

Email contact@yronx.com with:

  • Ticket number

  • Summary of the issue

  • Delays or concerns

Level 3:

Escalate to Grievance Officer

Email: venkatalakshmi@selectronx.com

Working Hours: 10 AM - 5 PM 

7. Emergency Situations

Consider an issue “emergency” if it involves:

  • Production-critical errors

  • Major data inaccuracies

  • Platform outage

  • Safety risk in workshops

  • Suspected breach or unauthorized access

Contact immediately via phone or internal emergency channels.